Please read these Terms of Service carefully before using our website or engaging our services. By accessing wdagency.net or requesting any service from W&D Corp - Fzco, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
By accessing or using our website at wdagency.net, submitting an enquiry through our contact form, or engaging W&D Corp - Fzco ("W&D Agency", "we", "us", "our") for any service, you ("Client", "you") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional agreements or service proposals provided to you.
If you are acting on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
We reserve the right to modify these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
W&D Corp - Fzco is an online reputation management agency incorporated as a Free Zone Company under the laws of the Dubai Silicon Oasis Authority, United Arab Emirates.
W&D Agency provides professional online reputation management services, including but not limited to:
The specific scope of services will be defined in a written service proposal or agreement provided to you prior to engagement. We reserve the right to decline any case at our sole discretion.
Our services are available to individuals and organisations that:
By engaging our services, you represent and warrant that you meet all of the above eligibility requirements. If you do not meet these requirements, you must not use our services.
The typical engagement process operates as follows:
By engaging our services, you agree to:
We reserve the right to immediately suspend or terminate your engagement if we discover that you have provided false information or are using our services for unlawful purposes, without obligation to refund any fees paid.
Our fees are determined on a case-by-case basis and will be clearly stated in the written service proposal provided before any engagement commences. Fees vary depending on the complexity of the case, platform(s) involved, and scope of services required.
Payment terms, accepted methods, and schedules (e.g., upfront, milestone-based, or upon completion) will be specified in your individual service agreement. All fees are quoted and payable in the currency specified in your service proposal.
All refund requests are evaluated on a case-by-case basis. There is no automatic entitlement to a refund; however, we are committed to fair treatment of all clients. The following general principles apply:
To submit a refund request or to discuss your case, please contact us at [email protected].
While we maintain an industry-leading success rate of approximately 95%, we cannot guarantee specific outcomes in every case. Online reputation management and content removal depend on the policies and decisions of third-party platforms, legal jurisdictions, and other factors beyond our control.
We operate on a best-efforts basis. Engaging our services does not guarantee the removal of specific content, recovery of a specific account, or any other specific outcome.
In cases where the desired outcome cannot be achieved, we commit to full transparency, a clear explanation of the obstacles encountered, and a discussion of alternative strategies available.
Our stated success rate reflects historical outcomes across all completed cases and should not be interpreted as a guarantee for any individual case.
We treat all client information with the highest degree of confidentiality. As part of our standard engagement process:
By engaging our services, you also agree to maintain confidentiality regarding our proprietary methodologies, tools, and internal processes that may be disclosed to you in the course of the engagement.
All content on wdagency.net, including but not limited to text, graphics, logos, software, and the RepRadar platform, is the exclusive property of W&D Corp - Fzco and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or exploit any content from our website or services without our prior written consent.
Nothing in these Terms transfers any intellectual property rights to you. Any rights not expressly granted herein are reserved by W&D Corp - Fzco.
Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free of harmful components. We do not warrant that any results obtained through our services will meet your specific expectations.
To the fullest extent permitted by applicable law, W&D Corp - Fzco disclaims all warranties, express or implied, in connection with the website and our services.
To the maximum extent permitted by applicable law, W&D Corp - Fzco, its directors, employees, partners, and affiliates shall not be liable for:
Our total aggregate liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to W&D Corp - Fzco in the three (3) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless W&D Corp - Fzco, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
Either party may terminate a service engagement by providing written notice to the other party. In the event of termination:
We may immediately terminate your engagement without notice if you breach these Terms, provide fraudulent information, or use our services for illegal purposes.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may pursue formal legal remedies.
If you are located in the European Economic Area or the United Kingdom, nothing in this clause limits your right to bring claims before your local courts or data protection supervisory authority for matters relating to your personal data rights under GDPR.
The processing of your personal data in connection with our services is governed by our Privacy Policy, which forms an integral part of these Terms.
We are committed to full compliance with:
For any data protection enquiries, please contact us at [email protected].
These Terms, together with the Privacy Policy and any written service agreements between the parties, constitute the entire agreement between you and W&D Corp - Fzco regarding the subject matter hereof, and supersede all prior discussions, representations, or agreements.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity without restriction.
These Terms are drafted in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
For any questions, concerns, or formal notices regarding these Terms of Service, please contact us:
Also see our Privacy Policy for detailed information on how we handle your personal data.